Acceptable Use Policy

This document is an integral part of your service agreement with Faelix. If you engage in any of the activities prohibited by this AUP then we may suspend or terminate your account.

This acceptable use policy is designed to help protect Faelix, our customers and the Internet community in general from irresponsible or, in some cases, illegal activities. Below is a non-exclusive list of actions which are prohibited. We reserve the right to modify this policy at any time, effective upon posting on this page.

The Law

You must comply with the applicable law when using our services. Do not illegally transit, distribute or store any data using our services. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws.

Subscribing email addresses to any mailing list without the express and verifiable permission of the email address owner is prohibited. Purchasing lists of email addresses from 3rd parties for mailing to from any of our services is prohibited. All mailing lists run by our customers must be closed-loop (“confirmed opt-in”). The subscription confirmation message received from each address owner must be kept on file for the duration of the existence of the mailing list.

You may not use or resell our services to violate the AUP of any Internet Service Provider. This includes, but is not limited to: flooding, denial of service attacks, and unauthorised attempts to gain access to other computer resources not belonging to you.

Obtaining or attempting to obtain service by any means or device with intent to avoid payment.

No Spam

Faelix is a strong supporter of anti-spam efforts. We have contributed to several initiatives, for example Project Honey Pot.

We do not permit our network to be used for the transport or delivery of unsolicited marketing email.

No Hate

In line with our ethical charter we do not permit the use of our hosting services to further prejudices, hatred, or directed abuse.

Network Monitoring

Faelix does not perform any surveillance on customers’ servers or their network traffic. Faelix does not have any third party surveillance within its network. However, we do monitor the state of our network for abnormal patterns of traffic, or sudden changes in system load. We do this to try to nip any problems in the bud.

Contacting Us

We’re not perfect — nobody is — so we promise to respond to abuse reports from other ISPs, security researchers, our customers, and anybody else should they spot something we haven’t. Please send an email to abuse@faelix.net.

If you need to send something particularly sensitive, and your email server supports it, abuse@secure.faelix.net will only accept email via high security TLS ciphersuites (in addition to our own hosted email services, Gmail works well).

We aim to respond to urgent requests within 24 hours.