Hosted Domains on Shared Hosting
If you don’t have a dedicated server but we definitely host your email then these are the instructions to follow.
We operate a cluster of servers for shared hosting of customer email, with a load balancer in front to spread customers across them.
Webmail
Head over to https://mail.faelix.net/ and you should be able to log in there. Make sure you type your full account name (which looks like an email address) as the username.
IMAP and SMTP
If you have an email client (Outlook, Mac Mail, Thunderbird, etc), then the settings are as follows:
Receiving
- Server type
- IMAP
- Server hostname
mail.faelix.net- Server port
993(with SSL/TLS enabled)- Username
- your full account name, which looks a bit like an email address:
myself@example.com
Sending
- Server type
- SMTP
- Server hostname
mail.faelix.net- SMTP port
- change this from 25 to
587(with SSL/TLS enabled) - Authentication
- required (same details as to receive email)
Email On Your Own Server
If we host a dedicated server for you then these are probably the instructions to follow.
Many of our customers’ dedicated email servers are managed by MOOSE, so these settings will be similar for those users. What will be different is the name of your server.
Webmail
Head over to https://hosting.example.com/roundcube/ (replace with your own server) and you should be able to log in there.
IMAP and SMTP
If you have an email client (Outlook, Mac Mail, Thunderbird, etc), then the settings are as follows:
Receiving
- Server type
- IMAP
- Server hostname
hosting.example.com- Server port
993(with SSL/TLS enabled)- Username
- your full account name, which looks a bit like an email address:
myself@example.com
Sending
- Server type
- SMTP
- Server hostname
hosting.example.com- Port
- change this from 25 to
587(with SSL/TLS enabled) - Authentication
- required (same details as to receive email)
Secondary MX
We operate secondary.mail.faelix.net as a “store and forward” mail relay for customers. Please make sure that you’ve let us know about any domains that you want us to accept and forward on to your server before you point your DNS here.